All products are proudly made in New Zealand

Terms of use

1.0 Accepting these terms

Use of the Local Artisan website constitutes acceptance of these Terms of Use. 

The Local Artisan website is run by Local Artisan Ltd (Local Artisan), a company incorporated in New Zealand, and these terms apply between the website user (you) and Local Artisan. Local Artisan reserves the right to amend these Terms of Use at any time for any reason. Any amended terms will be effective as soon as they are posted on the Local Artisan website, and it is your obligation to keep up to date with any new terms. Local Artisan will endeavour to communicate new terms to its users, but if it is unable to do so, the new terms will still apply.

1.1 Our role and responsibility

Local Artisan is a marketplace platform. When you buy or sell a product the contract is strictly between the buyer and seller

In providing the Local Artisan platform, we do not own any Items listed on our Site and do not act as an agent for either Seller or Buyer party.

1.2 Our liability to you is limited

To the maximum extent permitted by law, you assume full responsibility for any loss or damage that results from your use of the Site and Services. We won’t be liable to you or any other person in connection with the Services, this Site, your use of the Services or Site, or another Member’s acts or omissions, whether for negligence, breach of contract, breach of statutory duty or otherwise. We won’t be liable for anything that is outside of our reasonable control. We won’t be liable for any loss or damage, whether direct or indirect. All transactions and other contact between you and other site users is entirely at your risk.

1.3 Local Artisan will not be liable for:

  • the safety, quality, fitness for purpose, compliance with description or lawfulness of the product supplied by the seller
  • any guarantees or assurances that a Seller has made regarding any implied warranties
  • the event in which the seller does not provide the product
  • the event in which the buyer does not pay for the product
  • ensuring the safety of any product
  • loss of profits, loss of business or anticipated savings, general or special damages, or consequential or incidental loss.

This means that we give no guarantee or warranty that any Item listed on our Site will meet your requirements or expectations that any information posted on our Site, including feedback, is error-free or reliable.

1.4 Legality 

All site users will comply with all applicable laws when using our Services. Examples of some relevant laws are the Fair Trading Act 1986, the Consumer Guarantees Act 1993, the Harmful Digital Communications Act 2015, the Copyright Act 1994, and the Trade Marks Act 2002.

1.5 You agree to hold us harmless in the event you cause us loss

You agree to indemnify us and hold us harmless against any claim made by yourself or any third party that is in any way related to: (a) your access to or use of our Service; (b) your failure to complete a transaction; (c) your sale or attempted sale of a prohibited Item prohibited (d) your breach of these Terms; or (e) any content or Item that you submit, post, transmit or make available through our Services. Your indemnity under this clause covers all losses, damages or expenses (including legal costs) that we may suffer or incur.

1.6 Taxes

All prices include GST unless indicated otherwise - for the avoidance of doubt, as Local Artisan is a marketplace only, and is not a part of the contract between seller and buyer, Local Artisan has no liability and makes no representations in respect to the GST status in any goods and services traded on our platform. 

1.7 Shipping

The shipping of products is directly done by our registered Sellers . Shipping rates vary from Seller to Seller and shipping costs will in most cases be stipulated in the product description and in all cases will be clearly visible at the checkout. Please note that when you purchase several products, you might be receiving these from different Sellers listed on our site, hence you will receive certain products in multiple couriers and parcels.

1.8 Other advertising on Local Artisan

Responsibility for the content of advertisements appearing on our Site (including links to advertisers' own websites) rests solely with the advertisers. The placement of these ads on our Site doesn’t mean that we endorse or recommend the product or service. Each advertiser is solely responsible for any representation made in connection with its advertisement.

1.9 Returns Policy and Disputes

We do try to offer help and information where we can, but please keep in mind that Local Artisan is not a party in any transaction between you and the customer.

In the event of any issues or disputes that may arise with a Sellers product that has been purchased through the Local Artisan website, Local Artisan will provide the Seller’s provided contact details so that the customer may contact the Seller directly.  As mentioned in clause 1.2, when you buy or sell a product, the contract is strictly between the buyer and seller. In providing the Local Artisan platform, we do not own any Items listed on our Site and do not act as an agent for either Seller or Buyer party.

Customers may contact to request a Sellers contact information in the event that a customer deems their purchased product to be in breach of the listing requirements set out in clauses 1.3 or 1.4 of the Terms for Local Artisan Sellers

2.0 Privacy

Local Artisan will only collect personal data for the purposes of administering the website. Your personal details are not made available to any third parties for purposes other than administration of the Local Artisan website.

Personal information may only be made available to third parties if it is required to fulfil services relating to administering the Local Artisan website. We require any third party to undertake strict precautions to protect your information against unauthorised use or disclosure.

Local Artisan allows Google Analytics Advertising Features for visitors to the Local Artisan website for the purpose of retargeting advertisements. You can opt-out of the Google Analytics Advertising Features, including through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out). Here is a link to Google Analytics' currently available opt-outs for the web.

Under the Privacy Act 1993 you have rights of access to and correction of personal information that we hold. Local Artisan will respond to any privacy request within a reasonable time.